Processing Time

Please allow 1-3 days for our team to pick and pack your order. Shipping timeframes are in addition to our processing times.

Orders will be delivered between 8 am – 6 pm Monday to Friday. Please ensure that someone is available at your delivery address to receive the order,  and please verify that your mailing address is correct before submitting your order 

Please note that once your order is on its way, we are unable to change the shipping address.

Possible Delays

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Tracking Your Order

You can track your order via our shipping confirmation email and from your “My Account”. If you do not receive your tracking details, please contact our team directly.

Duties & Taxes

Taxes and duties are calculated at checkout according to your shipping destination and itemised on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will paid at the time of purchase. Note that duties and taxes are non-refundable.